Promoting Equality & Diversity Externally
Overview
Diversity is about recognising, understanding and maximising the benefit of difference. This should apply equally to the individuals within your workplace, to your suppliers and contractors, and also to your clients or customers.
An effective organisation will ensure it operates a responsible procurement policy as part of its organisation’s Equality and Diversity strategy. This helps to set out your organisation’s position on Equality and Diversity and establishes the criteria that suppliers and contractors are expected to meet if they wish to compete successfully for business contracts. Ensuring that diversity is at the heart of your tendering and business processes brings with it a range of benefits, including winning new customers, improving community relations and establishing your organisation as an employer of choice.
Understanding the diversity of your current and potential customers, exploring their experiences of using your organisation’s services and rectifying any diversity related issues that arise, will assist you not only to demonstrate your commitment to equality & diversity, but also to expand your customer base and move into new markets.
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Guides within this Theme
- The Benefits of a Diverse Supply Chain
- Tendering for Public Sector and Wider Business Contracts
- Guide to Tendering for smaller Organisations
- Opening up your Supply Chain - A Checklist
- Sample Questions for monitoring Supplier Diversity
- Accessible Services for Customer and Clients
- Target Marketing: Connecting with Diverse Audience for Long-Lasting Business Success
- Customer Satisfaction
- Corporate Social Responsability